Terms and Conditions
General Return Policy
PLEASE only wash and try on ONE diaper/cover and/or clothing item before washing an entire system as there are NO returns, exchanges or credit given on used or washed cloth diapers or clothing as per Health Canada regulations. That being said, if you are not satisfied with your purchase for any reason you may return it to us as follows:
- You must contact us prior to returning your item
- Shipping charges incurred during return of the item will be your responsibility
- All returns must be in resalable condition: unused, unwashed, original condition with all tags and packaging intact.
- Clearance items are final sale and can not be returned.
- You may return any unused item within 30 days of purchase for a refund or store credit. If your order qualified for free shipping, upon return, the cost of actual shipping from So Green Baby will be deducted from the refund or credit amount
- We reserve the right to accept or refuse returns after 30 days. Any returns accepted after 30 days will be issued in the form of a store credit and will be charged a 15% restocking fee
- Returns are processed within 3 business days of receipt. You will receive an e-mail once your return has been processed.
- We do not process exchanges. Instead you may return any unwanted items for a full refund and place a new order for the correct items for immediate processing & shipping.
Use of Coupons & Discount Codes
Any and all coupons, coupon codes, discounts and special offers are non-transferable and cannot be combined with any other offer. Previous and pending orders are not eligible for new promotions.
Only one coupon can be applied per order and must be entered at the time of sale (checkout) and conditions of use for each coupon must be met. They have no cash value and can only be applied towards store merchandise. They cannot be applied towards previous purchases. Coupons, coupon codes, discounts and specials cannot be used towards package deals or products that are on sale or clearance, nor can they be used towards the purchase of our gift certificates. Unless otherwise noted, conditions of coupon use must be met or we reserve the right to cancel an order at any time.
To prevent use and abuse of our coupons, we reserve the right to cancel an order at any time. Unless otherwise noted, all coupons expire in 30 days from issue date.
All prices are in Canadian Dollars (CAD). So Green Baby's website may contain errors in descriptions of products, dimensions and/or pricing. We reserve the right to correct any of these inaccuracies and update our information without prior notice, including changes to your current or standing order.